This usually happens to the most successful companies—when a web development project starts to dwindle all of a sudden. Up to about 25% of web projects go wrong, according to research carried out by New Bamboo (now known as Thoughtbot) as cited by ZD Net. If you find yourself questioning whether to fire your Magento agency, it’s crucial to recognize the signs early.
When your company’s digital commerce project starts to encounter this problem, questions on what to do will surely arise. Here are some signs that it might be time to fire your Magento agency.
HAVE THEY CHECKED A PLAN AND STUCK TO IT?
Agile methodology allows for some twists and turns, but each journey should be drawing you nearer to your dream of having a website that is up and running. Right from the proposal period to sprint planning, there should be an agreement on the cost implications, expectations, and how certain deviations from the original plan will be dealt with. If you always get surprised by the company you are presently working with in a negative way regarding progress and budget, then it might be time for you to move elsewhere.
WHEN YOU NEED TO FIRE YOUR MAGENTO AGENCY
At certain points, all projects encounter hitches during the course of work. If you express dissatisfaction about the project, it is good if they can quickly tackle the problem just as you, the project owner, can figure out the issue. If they are unable to do that, then you have to look elsewhere. Uncertain excuses are bad indicators. You should continue asking them questions until you get satisfactory answers or clearly see that they are confused.
WHEN THERE ARE CHALLENGES, CAN THEY QUICKLY SET MILESTONES TOWARDS A QUICK RESOLUTION?
A major part of the agile process is that difficult issues should be broken into small, easily understood bits as project completion draws nearer. When problems arise suddenly, the approach taken should be proactive. For instance, if a developer stops working during the sprint, the project manager should notify you promptly, discuss your highest priorities, and plan how to get the team back on track.
CAN YOU AGREE WITH THEM ON WHAT “DONE” MEANS?
This question sounds simple, but when dealing with an agency on different projects, you should be clear on what it means for an issue to be closed. If both parties cannot reach an agreement on this, then you may need to consider firing your Magento agency.
ARE THEY STUCK ON TECHNICAL OBJECTIVES?
Magento is quite complex, which is why we specialize in it and are proud to be a Magento professional solutions partner. Some organizations that excel with WordPress and other platforms may find Magento designs beyond their capability, especially with newly added custom features or complete redesigns.
HOW CAN WE AVOID STARTING ALL OVER?
This is often the hardest question. You can see that things are not going as planned, but losing all your hard work is daunting. However, it may not be as bad as it seems. Often, design work can be salvaged, and the Magento core installation is usually fine. Christopher Queen Consulting has developed several project rescue interventions, allowing us to build on existing work and ensure your site becomes the commerce platform you envisioned.
If your project is heading downhill and needs rescuing, please get in touch with us. The sooner you switch to a better path, the sooner you will achieve your goals.
